Hello, my friend! How are you? If you're out of time or "in a rush", go to the last paragraph of this text for a fast answer.

In times of immediate responses and connection 24 hours a day, talking about long-term transformation is a risk! But… we believe you can (and must!) dream big, and make a daily effort to get better every day. This is our mission - seeing you speaking English and being a Leader wherever you go. "The 5 Essential People Skills" was written by Dale Carnegie and its goal is to improve your people skills. In other words, to improve your relationships at work and at home.

"Listening is an art, a skill, and a discipline, and like other skills, it needs self-control". We often focus in our speaking, speech, vocabulary, etc. Nevertheless, it's also key to learn how to listen better, how to understand the other person's needs. Dale Carnegie says "hearing becomes listening only when you pay attention to what is being said and follow it very closely".

We must listen with empathy. "It is truly understanding other people's messages as well as their circumstances and feelings". When you do it you experience the other person's situation, thoughts, and emotions. "Good friends do this; so do good doctors, and so do good leaders". And you? Comment here about someone from your family who really knows how to listen. See you next class!